FOOTWEAR
100% RISK-FREE FIT GUARANTEE
Don't sweat the fit. Buy them, try them, and make sure they are perfect.
- 3-Day Home Trial: Try shoes on indoors.
- Zero Risk: Need a different size? Contact us within 3 days of delivery for a free prepaid return label.
- Keep shoes in brand-new unworn condition.
The 3-Day Risk-Free Window:
- How it works: You have 3 days from the date of delivery to try your shoes on indoors to test the fit and comfort.
- Free Shipping: If the fit isn't right, email customer service at customerservice@vrobisports.com within this 3-day window. We will send you a complimentary prepaid return shipping label.
- Condition: To qualify for a full, risk-free refund or exchange, footwear must be in brand-new, pristine condition. They must be completely unworn outdoors and packed in their original, undamaged packaging.
Returns after 3 Days:
We understand life gets busy. If you miss the initial 3-day window, you can still return your footwear within 30 days of purcahse, subject to the following guidelines:
- Authorization: All returns after 3 days require a formal Return Authorization (RA) from our customer service team. Email customer service at customerservice@vrobisports.com within 30 days of purchase. Unscheduled returns cannot be accepted.
- Restocking Fee: Returns initiated after the 3-day window will be subject to a standard restocking fee to cover processing and shipping costs.
- Condition: To qualify for a refund minus a restocking fee footwear must be in brand-new, pristine condition. They must be completely unworn outdoors and packed in their original, undamaged packaging. Exchanges after the 3 day risk-free window and up to 30 days will be processed as a return and new purchase. Customer service will provide all details at time of RA request.
